Better Customer Satisfaction

We improve customer satisfaction and strive to improve our quality based on the quality policies set out by each division.

Quality Policy

Green Technology System Division

Basic philosophy

The Green Technology System Division strives to improve environmental values (contribution to environment) for its customers and to protect global environment using Taikisha’s solution technologies as a company engaged in business related to the environment.

Action guidelines

We strive to improve our technological and product development capabilities by focusing on technological development and advanced initiatives to meet the needs of our customers and the technologies required for the social issues of carbon neutrality and the SDGs.

We maintain a high level of quality to win customers satisfaction, and promote further improvements and standardization of quality, and provide construction equipment and services that earn us customer trust and afford satisfaction to them.

We propose environmentally friendly systems that reduce energy consumption throughout the life cycle of buildings, and provide outstanding technologies for decarbonization and reducing environmental burden.

In order to contribute to establishing a recycling-based society, we use resources effectively, promote reduced energy consumption, and also undertake initiatives including collecting and recycling products and reducing the use of containers and packaging.

Paint Finishing System Division

Basic philosophy

We at the Paint Finishing System Division will construct and implement a division level environmental management system based on a correct understanding of the company’s Mission Statement, Corporate Philosophy and Management Vision, and will strive to improve this system through regular management reviews in order to contribute to all stakeholders.

ISO9001 Certification Obtained

Green Technology System Division

Facilities Head Office / Tohoku Branch Office / Tokyo Branch Office / Chubu Branch Office / Osaka Branch Office / Kyushu Branch Office / Marketing and Development Dept. / Research & Development Center
Certifying organization ANAB (USA)
Inspecting organization ABS Quality Evaluations, Inc. (USA)
Certificate number 32928

Paint Finishing System Division

Facilities Head Office / Tohoku Branch Office / Tokyo Branch Office / Chubu Branch Office / Osaka Branch Office / Kyushu Branch Office
Certifying organization JAB (Japan), UKAS (UK), ANAB (USA)
Inspecting organization Perry Johnson Registrars, Inc. (USA)
Certificate number C2022-04576

Design and Construction Quality Improvement Activities

In the design process, we develop systems that meet customer needs and examined in design policy, review meetings, and examination meetings, and then handed over to construction departments.
Before the commencement of a construction project, the persons responsible at the sales, design, safety, quality, purchase and construction divisions work together in the Construction Policy Meeting and the Review Meeting to identify risks regarding defective work and legal violations. In addition, they take up the following six important quality control issues, and check if they are incorporated in construction plans and implemented during on-site patrols and project completion report meetings.

  1. Prevention of water leakage in important functional rooms
  2. Prevention of cross connection
  3. Prevention of leakage of oil, chemical solutions, and waste liquid
  4. Prevention of lack of smoke exhaust air flow
  5. Prevention of frozen coil
  6. Prevention of stoppage of existing production facilities
  7. Prevention of construction failures of anchor bolts and buried piping

In addition, before starting construction work, the site manager, managers/general managers, and quality departments cooperate each other to carry out activities centering on checking construction plan documents, such as design drawings, construction work instructions, the specifications of delivered equipment, and work drawings.

In an on-site construction quality check, self-inspections are performed by the subcontractor and the site manager at each milestone of the construction work, and before the ceiling construction work, the finishing stage, and the completion of the construction work, the Engineering Dept. and the Process Quality Dept. perform a quality inspection and supervise the construction work based on the inspection record until corrections are completed.

Furthermore, we review and demonstrate energy-saving technologies and labor-saving methods through design and construction, and dedicate them to designing and planing construction works of similar projects by introducing them to all departments and bases of the company.

After the system construction is completed, we confirm that the customer's needs and design conditions are met through trial-run calibration and performance verification, followed by an assessment at a project completion report meeting and the implementation of the PDCA cycle.

In addition, efforts are made to raise the standards of engineering employees through the preparation of quality standardization materials and the enhancement of periodic employee education.

Efforts for Quality Improvement at Overseas Business Offices

In order to improve the quality of overseas projects, Taikisha identifies priority projects and discusses their quality issues at the Design Examination Meeting and the Construction Review Meeting, and follows up on the projects at regular meetings until the issues are resolved.
The factors and countermeasures for defects that occur are communicated to each office, and information is shared. In addition, in order to improve the skills of national staff, the department in charge conducts direct technical training on a regular basis.