Better customer satisfaction | TAIKISHA GLOBAL
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Better customer satisfaction

We improve customer satisfaction and strive to improve our quality based on the quality policies set out by each division.

Quality Policy

Quality Assurance System

Taikisha has established a quality assurance system based on the ISO9001 standard in order to ensure quality.

ISO9001 Certification Obtained

  • JAPAN: Taikisha Ltd.

Green Technology System Division

Certifying organization ANAB (USA), RvA (Netherlands)
Inspecting organization ABS Quality Evaluations, Inc. (USA)
Certificate number 32928

Paint Finishing System Division

Certifying organization JAB (Japan), ANAB (USA), RvA (Netherlands), UKAS (UK)
Inspecting organization Perry Johnson Registrars, Inc. (USA)
Certificate number C2005-01084-001
  • CHINA: Wuzhou Taikisha Engineering Co., Ltd.
  • TAIWAN: Taikisha (Taiwan) Ltd.
  • THAILAND: Taikisha (Thailand) Co., Ltd.,
    Thaiken Maintenance & Service Co., Ltd., TKA Co., Ltd.
  • PHILIPPINES: Taikisha Philippines Inc.
  • SINGAPORE: Taikisha (Singapore) Pte. Ltd.
  • MALAYSIA: Taikisha Engineering (M) Sdn. Bhd.
  • INDONESIA: P. T. Taikisha Indonesia Engineering
  • INDIA: Taikisha Engineering India Ltd.
  • USA: TKS Industrial Company
  • UK/FRANCE: Taikisha Europe Ltd.

Strengthen the Design and Construction Process by Cross-Functional Departments

The Green Technology System Division extracts technical issues and develops measures at each level of the Design Policy Reviews Meeting and Construction Policy Review Meeting, in order to manage design and construction processes. In addition, information on the status of resolving extracted technical issues is exchanged once a month through cooperation between the Headquarters and cross-functional departments working across branches, and confirmation and follow-up activities are carried out until the relevant issues are resolved.

Improvement Activities

Taikisha is making continuous improvements in the quality management system by running the PDCA cycle in order to provide facilities that satisfy customers by meeting customer requirements. As an example of the cycle, each division develops a database of proposals to customers and findings, and promotes standardization of such items and verifies the appropriateness of design and construction. Each division also provides training mainly to younger employees on how to handle applicable equipment.

Construction Quality Inspection at Construction Sites

A construction quality inspection at construction sites is conducted in stages: self-inspection by subcontractors, self-inspection by site offices, and quality inspection by the Engineering Dept. and Quality Control Dept. A quality inspection is carried out prior to, during and after completion of construction. The status of correction of defects is checked periodically based on inspection records, and confirmation and follow-up on the status of correction are carried out until correction is completed.

Efforts for Information Sharing Regarding Quality

Information on basic technologies and defects regarding quality is posted on the operation support system to make it available for employees to view at all times. In addition, standardization materials for preventing recurrence of defects are created and also posted on the operation support system. Moreover, employee training is provided regularly to promote information sharing.

Efforts for Quality Improvement at Overseas Business Offices

In order to improve the quality of overseas projects, Taikisha identifies priority projects and discusses their quality issues at the Design Examination Meeting and the Construction Review Meeting, and follows up on the projects to resolution of issues at regular meetings. Information on defects generated at each business office is collected by the department in charge, and such information is shared at the overseas Engineering Department Manager Meeting held three times a year. In order to enhance the skill of national staff, the department in charge provides technical training to staff members of the Engineering Department at construction sites of each business office.

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