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Striving to Become a Company Trusted by Society Guided by Our “Customers First” Mission Statement


Practicing the Spirit of Customers First

Since the foundation in 1913, we have focused our efforts on providing the optimal environment and conditions for people’s daily lives and manufacturing over the years. The guiding principle that underpins our efforts is our “Customers First” mission statement. At Taikisha, “Customers” is broadly interpreted as general society that includes direct clients, business partners, employees and their family members, shareholders, supervisory authorities, the global environment and communities/societies. What we are striving to achieve by following the mission statement is to earn the ongoing trust of our stakeholders based upon the philosophy that the behavior of each employee or a company will generate benefits and happiness for one's counterpart. I believe the essence of our CSR activities is to keep to this belief and put it into practice in carrying out our day-to-day tasks.

To Meet the Stakeholders’ Expectations

Social issues are becoming diverse and complex with changes in social conditions. In 2015, all member states of the United Nations adopted Sustainable Development Goals (SDGs) and started initiatives to solve global social issues, such as conservation of the environment and promoting respect for human rights. In 2016, the Paris Agreement came into effect to set new international rules for measures to combat global warming from 2020 onward. Accordingly, the global society has started working toward achieving a major goal of keeping the increase in the global average temperature to well below 2℃ from the pre-Industrial Revolution level. Companies are being required to play a greater role in attaining the goal.
In light of such social trends, we re-examined our CSR issues and determined matters of great priority for our stakeholders and business activities as materiality (material matters). We will promote our CSR activities with the focus on the materiality and contribute to solving social issues to meet the expectations of our stakeholders.

Contributing to solving social issues through our environment-related technologies

We are conducting business globally in two core business fields: the Green Technology System Business is involved in designing and constructing air-conditioning systems for factories, offices, and hospitals; and the Paint Finishing System Business is involved in designing and constructing paint finishing plants mainly for automobiles.
In the Green Technology System Business, we provide eco-friendly design and construction of customers’ facilities, by which we are helping customers to save energy and reduce CO2 emissions at facilities during the operation phase that will last for years into the future. CO2 emissions from buildings are much larger during the operation phase at customers than in the construction stage. In addition, most of such CO2 emissions are from air-conditioning and sanitary facilities.
We will make a contribution to realizing a low-carbon-emission/zero-emission society by applying the know-how we have cultivated over the years and our advanced technological development capabilities.
The Paint Finishing System Business is engaged in “the total engineering-oriented business” designed to realize a high-quality and efficient painting process and reduce the environmental impact of the process. Reduction of CO2 and volatile organic compounds (VOC) in the painting process has become an extremely important issue amid the continuing growth in global automobile production. We will contribute to reducing global environmental impact by spreading our environment-related technologies.
In addition, what is necessary for Taikisha to achieve sustainable growth and continue contributing to society is to strengthen the foundation of its core businesses, while expanding their peripheral businesses with an eye constantly to 10 years ahead. Our efforts are bearing fruit in the plant factory business that exploits our environmental control technologies cultivated over the years and the aircraft painting business that applies our paint technology in the automobile field.In addition, we are eyeing the possibility of expanding business areas into painting railway cars and ocean vessels going forward. We will globally deploy our environment-related technologies by further reinforcing the overseas businesses through leveraging our strength of operating business in 20 countries around the world for over 50 years.

Human resource capabilities are the source of growth

For Taikisha, human resources are the source of growth. The momentum is growing for correcting long working hours also among companies in the construction industry, in which reducing working hours has been seen as unfeasible. I believe it is high time that we drastically reform our ways of operating, from working conditions at construction sites to our work style. We will establish a cross-company organization to gather wisdom and opinions from across the company, and strive to improve the health and work-life balance of employees.
We will create an environment where employees can concentrate on high value-added business operations for the purpose of increasing productivity, which we hope will translate into reducing long working hours. We will implement these reform measures with a strong determination based on the idea that realization of work style reform is what it takes for our employees to perform at their full potential and for the company to achieve continuous growth.

Toward Achievement of a Sustainable Society

We will continue striving to help bring about a sustainable society based on our “Customers First” mission statement. As an energy-, air- and water-based engineering corporation, we are committed to making the utmost efforts to remain a company that is trusted by stakeholders, that achieves continued growth, and that is needed by society. We would greatly appreciate the continued understanding and support of our stakeholders for all times.

Toshiaki Shiba

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